Complaints Policy

Complaints Procedure

Gravity Plus is committed to giving its clients the highest standards of service and customer care. If you believe that we have not succeeded in achieving this, we encourage your feedback to enable us to rectify any concerns and improve upon services.

You can contact us by:

  • Phone – 0800 066 2192
  • E-Mail –
  • PostGravity Plus Anchorage House, Unit 1, 252 The Quays, Salford, England, M50 3SD
  • If you need any help when making your complaint then please let us know and we will assist you as much as we can.

What we will need from you

We encourage you to provide details about yourself and your concerns so that we can directly attempt to redress the potential problem.

We also encourage you to advise us in regards to what action you would like us to take to resolve your complaint.

How long will it take?

Upon receipt of your complaint we will issue an acknowledgement within 3 working days.

We aim to start investigation into your concerns straight away and will aim to respond to you within a time scale of 4 weeks.

We will contact you regularly until your complaint has been resolved. If your complaint is particularly complex, it may take longer to resolve.

In all cases we will send a final response within a time scale of 8 weeks of receiving your complaint.

If it takes more than 8 weeks after receiving your complaint to reply to the you, or you think the outcome has not resolved the complaint, as our services are subject to the jurisdiction of the Financial Ombudsman Service you have ultimate recourse to escalate your complaint to them. We will enclose a leaflet from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this further course of action.

Financial Ombudsman Service

You should contact the Financial Ombudsman Service (details below) within six months of receiving our final response to your complaint.

The Financial Ombudsman Service
: Exchange Tower, Harbour Exchange, London E14 9SR
Telephone: 0300 123 9 123 or 0800 023 4 567
Fax: 020 7964 1001